Security has priority

With ff24.Pay you can relax when it comes to security with your digital banking. We have security in mind and keep you safe regardless of you using the mobile app our our online banking web version.

Online banking security

When it comes to the security of your data in Internet banking, we focus on two things in particular: our modern security technologies and your trustful handling of sensitive financial data. This interaction ensures that you, the customer, are always optimally protected.

Pay securely on the Internet with MasterCard Identity Check

With the 3D Secure process, you can additionally protect your credit card payments on the Internet with the latest technical standards. With Mastercard, the procedure is called Mastercard Identity Check.

Full control

In the ff24.Pay app you can set how you are informed about transactions made with your Mastercard by PUSH-Notifications.

PUSH-Notifications in real time

With PUSH-Notifications after every transaction, you always have an overview of your account movements.
Do not wait for bookings, but be informed in real time as soon as a booking is made.

Your responsibility: stay mindful

Your ff24.Pay banking account comes with extensive security features to protect you and your finances. Still, it is important to stay alert. Do not write down your password and PIN, only log on to devices you trust and avoid using public WiFi hotspots. Also make sure to keep your app and anti-virus software up to date on your computer.

What is phishing?

Phishing scammers try to intercept your password or login details with misleading emails, messages or websites. To protect yourself from phishing, do not click on links in emails or messages that appear suspicious to you. We would never ask you to give us your password or PIN. If you are unsure, please contact our customer service.

The ff24 customer service is there for you

If you think you have been the victim of a phishing attack, please contact our customer service immediately via chat or message. Your safety is our priority - we are at your side with advice and action.